Before you bid
- Watch the stream, read the lot details and check the stated shipping charge.
- Ask the seller questions in chat before you bid. Once you bid, you are committed.
- Check the seller's profile and details shown on the Platform.
- Make sure your shipping address and payment method are ready, so you can pay quickly if you win.
Bidding rules
- Every bid is binding. A bid is an offer to buy the lot at that price plus the stated shipping.
- No retractions. The only exception is an obvious typo (such as an extra zero) reported to us immediately. Cancelling it is at our discretion.
- Anti-snipe timer: a bid in the final seconds resets the countdown to a set number of seconds, so everyone has a fair chance to respond.
- Highest bid winswhen the timer hits zero. Our server's record of the bid order and timer is final.
- No bots, no shill bidding, no bidding together with others to fix the price.
A slow connection can delay your bid. Bid with a little time to spare. Bids that reach our server after a lot closes do not count.
Paying for your win
Winning creates a binding order. Pay within 48 hours through the Platform using the methods shown at checkout (card, UPI and others via Razorpay).
- You pay the winning bid plus the seller's stated shipping. LiveBid charges buyers ₹0 in fees (0% buyer's premium). See Fees & pricing.
- Always pay inside LiveBid. Never pay a seller by bank transfer, UPI link or any other way outside the Platform. Off-platform payments are not covered by buyer protection.
- If you do not pay in time, the order may be cancelled and you may get a non-payment strike. Repeated strikes can lead to bidding limits or account suspension.
Buyer protection
Auction sales are generally final, but you are covered if, for an order paid through LiveBid:
- your item does not arrive, or
- it is significantly not as described, for example a different item, a different model, missing parts, or undisclosed damage, or
- it is counterfeit.
Make your claim within 7 days of delivery. If the item never arrives, claim within 7 days of the latest expected delivery date shown with the tracking.
Buyer protection does not cover change of mind, minor differences that were disclosed or visible in the stream, normal wear on items described as used, or damage caused after delivery. Full details are in our Refund policy.
How to report an issue
- Open the order in your account and message the seller. Many issues are solved quickly this way.
- If it is not resolved, use the report option on the order (where available), or email [CONTACT EMAIL] with your order number.
- Add evidence: unboxing photos or video, photos of the item and packaging, and the tracking details. Keep the item and packaging until the claim is closed.
- We review the claim, may ask both sides for more information, and tell you the outcome.
Behaviour in live rooms
Keep chat friendly and on topic. Harassment, spam and requests to deal off-platform are not allowed. See the Community guidelines. To report a user, a stream or a lot, use the report option in the live room or email us.
Questions and complaints
Email [CONTACT EMAIL], or contact our grievance officer, [GRIEVANCE OFFICER NAME], as described in the Terms of Service. This policy forms part of our Terms of Service.