↩️Refunds, returns & cancellations

🔨Auction sales are generally final

Every bid is binding, so a won auction cannot be returned just because you changed your mind, found it cheaper elsewhere or bid by mistake. Sellers may choose to accept returns, but they do not have to. This policy explains the cases where you are entitled to a refund.

✅When you can get a refund

For orders paid through LiveBid, you can claim a refund if:

• Item not received: it has not arrived by the latest expected delivery date, or tracking shows it is lost.
• Significantly not as described: the item is materially different from what was shown and said in the stream or listing. Examples: a different item or model, wrong size, missing parts, undisclosed damage or defects, or it does not work when it was sold as working.
• Counterfeit: the item is fake, a replica or unauthorised copy.
• Seller cancellation: the seller cancels a paid order (see below).

Not covered

• change of mind, or no longer wanting the item;
• flaws or differences that were disclosed or clearly visible in the stream;
• normal wear on items sold as used or vintage;
• damage or loss after delivery, or caused by misuse;
• payments made outside LiveBid.

⏳Claim window

• Not as described or counterfeit: within 7 days of delivery.
• Not received: within 7 days after the latest expected delivery date.

📝How to make a claim

1. Message the seller from the order page. Many problems are fixed quickly this way.
2. If that does not work, report the problem on the order (where available) or email [CONTACT EMAIL] with your order number.
3. Send evidence: unboxing photos or video, clear photos of the item, labels and packaging, and for counterfeit claims, any proof of inauthenticity.
4. Keep the item and all packaging. We may ask you to return it to the seller, using a prepaid label or with return postage refunded, before the refund is issued.
5. We review the evidence from both sides and decide the outcome. We will tell you the decision and why.

💳Refund timelines

Approved refunds go back to your original payment method (card, UPI, etc.). Once we approve the refund, it usually reaches you within 5–7 business days, depending on your bank or payment provider.

A full refund covers the winning bid and the shipping you paid. If an item must be returned because it was not as described or counterfeit, the buyer does not pay return shipping.

⌛Unpaid orders

If the winning buyer does not pay within 48 hours, the order may be cancelled. No money changes hands, the seller may relist the item, and the buyer may receive a non-payment strike. Repeated strikes can lead to bidding limits or suspension.

🚫Cancellations by the seller

If a seller cannot fulfil a paid order (for example, the item was damaged or lost before shipping), they must cancel it promptly. The buyer receives a full refund, including shipping, to the original payment method. Seller cancellations count against the seller's account standing. See the Seller agreement.

⚖️Your legal rights

This policy does not affect your rights under the Consumer Protection Act, 2019 or other applicable law. If you are unhappy with how a claim was handled, contact our grievance officer, [GRIEVANCE OFFICER NAME], as described in the Terms of Service.