1. Information we collect
You give us
- Account details: your name, email address, password (stored only as a secure hash) and profile photo (avatar). If you sign in with Google, we receive your name, email and profile photo from Google.
- Order and delivery details: shipping address and phone number needed to deliver what you win.
- Seller details: legal or business name, address, contact details, GSTIN/PAN where applicable, and bank account details for payouts.
- Support messages and reports you send us.
Created when you use LiveBid
- Marketplace activity: shows you host or watch, lots you list, bids you place (amount and time), items you win, and orders and their payment status.
- Chat and reactions: messages and emoji reactions you send in live rooms are visible to others in the room and are stored by us.
- Push notification tokens: if you use our Android app and allow notifications, we store a device token so we can alert you about shows, outbids, wins and payments. You can turn this off in your device settings.
- Technical data: IP address, device and browser type, app version, and logs needed to run and secure the service.
Camera and microphone
We access your camera and microphone only when you are a seller and choose to broadcast, and only while the broadcast is running. Buyers watching a show are not asked for camera or microphone access.
Payments
Payments are handled by our payment partner, Razorpay. Your card number, UPI PIN and bank login go directly to Razorpay. LiveBid does not receive or store card numbers. We receive payment status and reference details so we can confirm your order.
2. How we use your information
- to create and run your account, live rooms, auctions and orders;
- to process payments, payouts, refunds and claims;
- to send service messages, such as win, payment and shipping updates, by email and push notification;
- to send marketing messages, only with your consent (you can opt out at any time);
- to keep the platform safe: detecting fraud, shill bidding and abuse, and moderating chat and streams;
- to fix problems and improve LiveBid; and
- to meet our legal obligations, including tax and record-keeping.
3. Sharing of information
We do not sell your personal data. We share it only as needed:
- Between buyers and sellers: when you win, the seller receives your name, shipping address, phone number and order details to fulfil the order. Buyers can see the seller details required by law.
- Publicly in live rooms: your display name, avatar, bids and chat messages are visible to others in the room.
- Service providers who process data for us under contract, including Razorpay (payments), cloud hosting and database providers, email delivery, Google Firebase Cloud Messaging (Android push notifications), and AI service providers for optional AI features, which may receive text you enter into those features.
- Authorities when the law requires it, or to protect the rights and safety of our users.
- A buyer of our business, if we are merged or acquired, with notice to you.
4. Livestreaming and media
Live video and audio are streamed through a LiveKit media server that we operate, which relays a seller's broadcast to viewers in real time. [STATE WHETHER STREAMS ARE RECORDED, e.g. “We do not record streams.” or “Streams are recorded and kept for [N] days for dispute resolution and safety.”]
5. Cookies and analytics
We use essential cookies and similar storage to keep you signed in and remember your preferences. We do not currently use third-party advertising or analytics trackers. If we add analytics, we will update this policy and ask for consent where required. See our Cookie Policy.
6. Data retention
- Account data is kept while your account is open.
- Order, payment and tax records are kept for as long as Indian tax and accounting laws require (often several years), even after you close your account.
- Chat messages and bid history are kept for [RETENTION PERIOD] to resolve disputes and investigate abuse.
- Push tokens are deleted when you log out, uninstall the app or the token expires.
- When data is no longer needed, we delete it or anonymise it, unless we have to keep it for legal reasons or an ongoing dispute.
7. Security
We use reasonable security safeguards, including encryption in transit (TLS), hashed passwords and short-lived login tokens, and we limit staff access to personal data. No system is completely secure. If a personal data breach affects you, we will notify you and the Data Protection Board of India as the law requires. Please use a strong, unique password.
8. Your rights under the DPDP Act, 2023
Under India's Digital Personal Data Protection Act, 2023, you have the right to:
- Access: get a summary of the personal data we process about you and how we use it;
- Correction and completion: fix inaccurate or incomplete data;
- Erasure: ask us to delete your data, unless we must keep it by law;
- Withdraw consent: at any time, for processing based on consent (this does not affect past processing);
- Grievance redressal: complain to our grievance officer, and then to the Data Protection Board of India if you are not satisfied; and
- Nominate someone to exercise these rights if you die or become unable to.
To use any of these rights, email [CONTACT EMAIL]. You can also delete your account from Settings. We may need to verify your identity first.
9. Children
LiveBid is only for people aged 18 and over. We do not knowingly collect personal data from children. If you believe a child has given us data, contact us and we will delete it.
10. Changes to this policy
We may update this policy from time to time. For significant changes, we will tell you by email or in the app before they take effect. The date at the top shows when it was last updated.
11. Contact and grievance officer
[COMPANY LEGAL NAME]is responsible for your personal data (the “Data Fiduciary”). For privacy questions, requests or complaints, contact our grievance officer:
- Name: [GRIEVANCE OFFICER NAME]
- Address: [REGISTERED ADDRESS]
- Email: [CONTACT EMAIL]