About these terms
These Terms of Service (“Terms”) are an agreement between you and [COMPANY LEGAL NAME], with its registered office at [REGISTERED ADDRESS] (“LiveBid”, “we”, “us”). They apply when you use the LiveBidwebsite, Android app and related services (the “Platform”).
By creating an account or using the Platform you agree to these Terms and to the policies they link to, including the Buyer policy, Seller agreement, Fees & pricing, Refund policy, Shipping policy, Prohibited items, Community guidelines and Privacy Policy. If you do not agree, please do not use the Platform.
Eligibility
You must be at least 18 years old and able to enter into a legally binding contract under Indian law to create an account, bid, buy or sell. If you use the Platform for a business, you confirm you are authorised to bind that business to these Terms.
Your account
- Give accurate information and keep it up to date, including your name, email and shipping address.
- One person, one account, unless we approve otherwise. Do not share or sell your account.
- Keep your login details secure. You are responsible for activity on your account.
- Tell us straight away at [CONTACT EMAIL] if you think someone else has accessed your account.
Our role: a marketplace, not the seller
LiveBid is an online marketplace that lets independent sellers run live auction shows and lets buyers bid on their items. We are not the seller of any item, we do not own or hold the items, and we are not a party to the sale contract between buyer and seller.
We act as an intermediary within the meaning of the Information Technology Act, 2000 and the rules made under it. Sellers are responsible for their listings, livestreams and items. We do not check every listing or stream before it goes live, but we may review, restrict or remove content and accounts that break these Terms or the law, including when we receive a valid notice.
In line with the Consumer Protection (E-Commerce) Rules, 2020, we show seller details on the Platform, and we provide a grievance officer (see Grievance officer).
How live auctions work
Sellers schedule a livestream “show” and auction “lots” one at a time. Each lot has a countdown timer shown in the live room.
- Anti-snipe rule: if someone bids in the final seconds of a lot, the timer resets to a set number of seconds so other bidders have a fair chance to respond. This can happen repeatedly until no new bids arrive.
- Winning: the highest valid bid when the timer reaches zero wins the lot.
- The timer and bid order recorded on our servers are final. Network delays on your device may mean a bid arrives after the lot has closed, in which case it does not count.
Bids are binding
Every bid is a binding offer to buy the lot at that price, plus any shipping charge the seller has stated. When you win, a contract for the sale is formed directly between you and the seller, and a binding order is created.
You cannot retract a bid. The only exception is an obvious typing mistake (for example, an extra zero) that you report to us immediately through the Platform or at [CONTACT EMAIL]. Whether to cancel such a bid is at our discretion, and we may refuse if the request looks like a change of mind or abuse.
Paying for what you win
You must pay for a won lot within 48 hours of winning, using the payment methods offered at checkout (card, UPI and others via our payment partner, Razorpay).
If you do not pay in time:
- the order may be cancelled and the seller may relist the item;
- a non-payment strike may be added to your account; and
- repeated strikes may lead to bidding limits, suspension or closure of your account.
Payments are processed by Razorpay under its own terms. We never see or store your full card number.
Fees
Buyers pay no LiveBid fee. Sellers pay a platform fee of 5% of the final sale price on sold items, plus payment processing at our payment partner's rate. Full details, examples and payout timing are on our Fees & pricing page, which forms part of these Terms. We give at least 30days' notice of fee increases.
Shipping, refunds and buyer protection
Sellers ship items directly to buyers. Auction sales are generally final, but buyers are protected if an item does not arrive, is significantly not as described or is counterfeit. See the Shipping policy, Refund policy and Buyer policy.
Prohibited conduct
You must not:
- Shill bid: bid on your own lots, or have friends, family, staff or other accounts bid to push up the price;
- Collude with other buyers or sellers to manipulate prices or auction outcomes;
- create fake, duplicate or impersonating accounts, or use someone else's account;
- harass, threaten, abuse or discriminate against anyone in chat, streams or messages;
- ask for or offer payment outside the Platform for items found on LiveBid;
- list or sell anything on our Prohibited items list, or anything illegal;
- spam, scrape, crawl or harvest data, or interfere with the Platform's security or operation;
- upload malware, or use bots or automated tools to bid;
- break any applicable law.
Livestream and chat content
Sellers broadcast live video and audio, and everyone in a live room can chat and send emoji reactions. All live content must follow our Community guidelines. In particular:
- show the actual item being auctioned, and describe it honestly;
- no nudity, sexual content, violence, hate speech or illegal activity;
- do not stream other people without their consent, or stream content you do not have rights to (such as music or TV);
- do not share personal information about others.
We may end a stream, remove messages, mute users or take other action to keep live rooms safe. Shows may be recorded or logged for safety, dispute resolution and legal compliance as described in our Privacy Policy.
Intellectual property
The Platform, including its software, design and the LiveBid name and logo, belongs to [COMPANY LEGAL NAME] or its licensors. You may use it only as these Terms allow.
You keep ownership of content you post (listings, photos, streams, chat). You give us a non-exclusive, worldwide, royalty-free licence to host, display, stream, reproduce and promote that content to operate and market the Platform, for as long as it is on the Platform and for a reasonable time after. You confirm you have the rights to everything you post.
If you believe content on the Platform infringes your rights, contact our grievance officer with details.
Disclaimers
We provide the Platform “as is” and “as available”. Live services depend on networks and devices we do not control, so streams, timers and bids may sometimes be delayed or interrupted. We do not guarantee that the Platform will be uninterrupted or error-free.
Because we are not the seller, we do not guarantee the quality, safety, legality, authenticity or description of items, or that a seller or buyer will complete a sale. Our buyer protection process is described in the Refund policy.
Limitation of liability
To the extent permitted by law:
- we are not liable for indirect, incidental, special or consequential losses, or for loss of profits, data or goodwill;
- we are not liable for the acts or omissions of buyers or sellers, or for items sold through the Platform;
- our total liability to you for any claim relating to the Platform is limited to the greater of the fees you paid to us in the 6 months before the claim, or ₹[AMOUNT].
Nothing in these Terms limits liability that cannot be limited under Indian law, or your statutory rights as a consumer.
Indemnity
You agree to compensate [COMPANY LEGAL NAME] and its officers and staff for losses, claims and reasonable costs (including legal fees) arising from your breach of these Terms, your listings or content, items you sell, or your violation of any law or third-party right.
Suspension and termination
We may warn you, limit features (such as bidding or going live), hold payouts, remove content, or suspend or close your account if we reasonably believe you have broken these Terms or the law, created risk for other users, or committed fraud. Where appropriate we will tell you why and how to appeal.
You may close your account at any time from Settings, after completing or cancelling any open orders. Sections that by their nature should survive (such as payment obligations, liability and disputes) continue to apply.
Disputes
Between buyers and sellers: please try to resolve the issue in the order chat first. If that does not work, open a claim as set out in the Buyer policy. We may review the evidence and make a decision on refunds within the Platform. This does not stop either party from using their legal rights.
With us: contact our grievance officer first. We will try to resolve the complaint informally before either side goes to court. You may also approach the consumer commissions under the Consumer Protection Act, 2019.
Governing law and jurisdiction
These Terms are governed by the laws of India. Subject to any rights you have under consumer protection law to bring a claim where you live, the courts at [JURISDICTION CITY], India have exclusive jurisdiction.
Grievance officer
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023, our grievance officer is:
- Name: [GRIEVANCE OFFICER NAME]
- Company: [COMPANY LEGAL NAME]
- Address: [REGISTERED ADDRESS]
- Email: [CONTACT EMAIL]
We acknowledge complaints within 24 hours and aim to resolve them within 15 days of receipt, or sooner where the law requires.
Changes to these terms
We may update these Terms to reflect changes to the Platform or the law. For material changes we will give reasonable notice by email or in the app before they take effect. If you keep using the Platform after the changes take effect, you accept the updated Terms. Bids placed and orders created before a change are governed by the Terms in force at that time.