Who ships
Items are shipped by the seller, directly to the buyer. LiveBid does not store, pack or ship items. The seller states the shipping charge for each lot before bidding starts, and the buyer pays it with the winning bid.
Shipping timelines
- Sellers must ship within 3 business days after the buyer pays.
- Sellers must not ship before the order shows as paid.
- Delivery times depend on the courier and destination. The expected delivery date is shown on the order once the item ships.
- If a seller misses the shipping deadline, the buyer may ask to cancel the order for a full refund.
Tracking
Every order must ship with a tracked service. The seller adds the courier name and tracking number to the order, and the buyer can follow it from their account. Tracking and proof of delivery are the main evidence if there is a dispute about delivery.
Combined shipping
If you win several lots from the same seller in one show, the seller may choose to combine them into one parcel and reduce the shipping charge. Combined shipping is at the seller's discretion. Ask the seller in chat or on the order before paying, and check their show details for their combined shipping terms.
Packaging
Sellers must pack items securely for the journey, with protection suited to fragile, high-value or graded items. The seller is responsible for the item until it is delivered.
Damaged or lost items
- Arrived damaged: take photos or video of the parcel and the item straight away, keep all packaging, and report it within 7 days of delivery.
- Not arrived: if tracking has not updated or the item has not arrived by the expected delivery date, message the seller, then report it within 7 days of that date.
Approved claims are refunded as described in the Refund policy. The seller is responsible for any claim against their courier.
Your shipping address
Buyers must keep their shipping address correct. If an item is returned to the seller because of a wrong address or a refused delivery, the buyer may have to pay to have it sent again, and is not entitled to a refund for the original shipping.
International shipping
International shipping is not supported yet. Sellers ship only to addresses in India. We will update this policy if that changes.